Certification Tracks

Get certified at VISION! We are now offering a separate certification course for Level 1 and Level 2 WT&A and WF&S support package certifications.  Get the best of both worlds by joining us for the first day of VISION to learn about best practices and how to improve your entire work force and then join our certification program for the last two days.

Our customer certification programs will give you a greater self-sufficiency to troubleshoot and resolve issues without WorkForce Support involvement and get you a faster resolution of issues when WorkForce Support is required.

Customer Certification Level 1

Time and Attendance Troubleshooting

Overview: This course teaches participants to make the basic configuration changes needed to maintain a WorkForce Software Time and Attendance system. Through instruction and interactive exercises, attendees will learn to make configuration changes to a few key policies that change frequently in response to changing business needs.

Audience: Business analysts and application administrators responsible for their company’s WorkForce Time and Attendance system.

Prerequisite: No prerequisite for Customer Certification Level 1

Customer Certification Level 2

Time and Attendance Configuration Maintenance

Overview: This course teaches participants to make the basic configuration changes needed to maintain a WorkForce Software Time and Attendance system. Through instruction and interactive exercises, attendees will learn to make configuration changes to a few key policies that change frequently in response to changing business needs.

Audience: Business Analysts and System Administrators responsible for their company’s WorkForce Time and Attendance system.

Prerequisite: Completion and Certification of Customer Certification Level I: Time and Attendance Troubleshooting

Customer Certification Level 1

Forecasting and Scheduling Troubleshooting

Overview: This course introduces the Super User concepts necessary to understand how the WorkForce Forecasting and Scheduling (WF&S) system works. Through instruction and interactive exercises, attendees will obtain an understanding of key functional and technical concepts and learn to perform initial troubleshooting.

Audience: Application Super Users responsible for their company’s WorkForce Forecasting and Scheduling system.

Prerequisite: No prerequisite for Customer Certification Level 1

Customer Certification Level 2

Forecasting and Scheduling Administration

Overview: This course introduces the Administrator concepts necessary to understand how the WorkForce Forecasting and Scheduling (WF&S) system works. Through instruction and interactive exercises, attendees will obtain an understanding of key functional and technical concepts and learn to perform initial troubleshooting and system administrative tasks.

Audience: Application administrators responsible for their company’s WorkForce Forecasting and Scheduling system.

Prerequisite: Customer Certification Level 1