Certification Tracks

Get certified at VISION! We are now offering a separate certification course for Level 1 and Level 2 WT&A and WF&S support package certifications.  Get the best of both worlds by joining us for the first day of VISION to learn about best practices and how to improve your entire work force and then join our certification program for the last two days.

Our customer certification programs will give you a greater self-sufficiency to troubleshoot and resolve issues without WorkForce Support involvement and get you a faster resolution of issues when WorkForce Support is required.

Customer Certification Level 1

Time and Attendance Troubleshooting

Overview: This course teaches participants to make the basic configuration changes needed to maintain a WorkForce Software Time and Attendance system. Through instruction and interactive exercises, attendees will learn to make configuration changes to a few key policies that change frequently in response to changing business needs.

Audience: Business analysts and application administrators responsible for their company’s WorkForce Time and Attendance system.

Prerequisite:

No prerequisite for Customer Certification Level 1

Schedule of Events:

March 13 |  Evening Registration & Welcome Reception
March 14 | Morning General Session & Keynote
March 14 | WT&A Level one begins after lunch
March 15-16 | WT&A Level One continues
March 16 | WT&A Level One concludes at 5pm

Customer Certification Level 2

Time and Attendance Configuration Maintenance

Overview: This course teaches participants to make the basic configuration changes needed to maintain a WorkForce Software Time and Attendance system. Through instruction and interactive exercises, attendees will learn to make configuration changes to a few key policies that change frequently in response to changing business needs.

Audience: Business Analysts and System Administrators responsible for their company’s WorkForce Time and Attendance system.

Prerequisite:

Customer Certification Level 1

Schedule of Events:

March 13 | Evening Registration & Welcome Reception
March 14 | General Session, Keynote & VISION Breakout Sessions
March 15 | WT&A Level Two begins at 8am
March 16 | WT&A Level Two concludes at 5pm

Customer Certification Level 1

Forecasting and Scheduling Troubleshooting

Overview: This course introduces the Super User concepts necessary to understand how the WorkForce Forecasting and Scheduling (WF&S) system works. Through instruction and interactive exercises, attendees will obtain an understanding of key functional and technical concepts and learn to perform initial troubleshooting.

Audience: Application Super Users responsible for their company’s WorkForce Forecasting and Scheduling system.

Prerequisite:

No prerequisite for Customer Certification Level 1

Schedule of Events:

March 13 | Evening Registration & Welcome Reception
March 14 | General Session, Keynote & VISION Breakout Sessions
March 15 | WF&S Level One begins at 8am
March 15 | WT&S Level One concludes at 5pm